FAQ
1. Products
Q: What products do you offer?
A: We specialize in the manufacturing of baby furniture and children’s ride-on products, including nursery furniture, high chairs, baby swings, tricycles, balance bikes, and related items. Our product range is continuously updated to meet different market needs.
Q: Are your products suitable for international markets?
A: Yes. Our products are designed and manufactured in compliance with major international safety and quality standards, and are supplied to customers in Europe, North America, and other global markets.
2. MOQ & Pricing
Q: What is your MOQ?
A: MOQ varies depending on the product and customization level. For standard models, MOQ is usually flexible. For customized products, MOQ will be confirmed based on design and production requirements.
Q: How is pricing determined?
A: Pricing is based on product specifications, order quantity, materials, customization requirements, and packaging options. We provide transparent and competitive quotations for each project.
3. Customization & OEM/ODM
Q: Do you offer OEM and ODM services?
A: Yes. We provide both OEM and ODM services. Our team supports product design, structure optimization, branding, and packaging customization.
Q: What can be customized?
A: Customization options include logo, color, materials, product structure, packaging, and manuals, subject to technical feasibility.
4. Samples
Q: Can I request a sample before placing an order?
A: Yes. Samples are available for evaluation before bulk production.
Q: Are samples free?
A: Samples are typically charged at small-batch prototyping costs. Sample fees may be refundable upon confirmation of bulk orders, depending on the project.
5. Lead Time & Production
Q: What is the production lead time?
A: Lead time depends on the product type, order quantity, and customization requirements. Standard products typically require 30–45 days after order confirmation.
Q: How do you ensure on-time delivery?
A:With 25 years of manufacturing experience and an on-time delivery rate exceeding 98%, we complete the entire production process in-house. By carefully controlling each manufacturing stage, we ensure stable and reliable delivery timelines.
6. Quality & Certification
Q: How do you ensure product quality?
A: Quality control is implemented throughout the production process, from incoming materials to final inspection before shipment.
Q: What certifications do your products have?
A: Our products can meet international standards such as EN, ASTM, and other relevant requirements depending on the target market.
7. Shipping & Logistics
Q: Do you provide international shipping?
A: Yes. We support international shipments and can assist with sea, air, or other logistics arrangements based on customer needs.
Q: Can you help with export documentation?
A: Yes. We provide standard export documentation to support smooth customs clearance.
8. Payment & Terms
Q: What payment terms do you accept?
A: Common payment terms include T/T. Specific terms can be discussed based on order size and cooperation history.
Q: Is a deposit required?
A: Yes. A deposit is required to initiate production. The balance payment will be completed according to the agreed contract terms.
